- What if I run out of linen for my patients?
At ImageFIRST, our goal is to make sure that this never happens to you. We partner you with a Customer Advocate who works with you to build an inventory based on the volume of patients that normally enter your facility. However, we know that some days have an unexpected increase in patients. That’s why we offer our Same-Day Linen Rescue.
If you ever run out of linen due to an unexpected increase of patients, your Customer Advocate will deliver backup linen to meet the volume of patients and the new amount of inventory that you need. All patients are accommodated within the day that you are experiencing a volume increase.
- Is there an easier way to understand my invoices?
ImageFIRST makes invoices transparent and simple. We don’t use complicated formulas to determine the price you have to pay on your bills. Our billing is simply based on what you tell us that you need for inventory. We have a flat rate that reflects the specific amount of linens you need. Our invoices clearly lay out everything you order and our bills show each item and the exact inventory.
- How do I know if I am carrying too much inventory?
Our Customer Advocates help medical facilities keep an accurate account of how much inventory they need based on the volume of patients. You can change your inventory requests as frequently as you need to reflect how many patients are coming into your facility. Your dedicated Customer Advocate will make recommendations based on the amount of inventory you actually need and use. Invoices show how many linens you requested versus how many you used in order to get an accurate count and make sure you aren’t receiving too many or too little.
- What if my staff is accidentally taking their scrubs home or losing them?
At ImageFIRST, we understand that accidents can happen. Your staff can easily misplace their nurse’s uniforms from your Cincinnati, OH, medical facility, they might wear them home, or they might lose them. Scrubs can easily be lost, so it is important to keep track of them. Our nurse uniforms in Cincinnati, OH, are tagged with special RFID chips or barcodes so that no matter what mistakes are made, each staff member’s uniform can be accounted for.
- How do I manage linen inventory?
Your Customer Advocate manages all of your linen inventory so that you won’t have to worry about doing it on your own. You will have access to your Customer Advocate’s cell phone number so you can always keep in touch with them about your inventory needs. They will make accurate and on-time linen deliveries, keep track of your inventory and the volume of patients, and deliver Same-Day Linen Rescue to satisfy all of your inventory management needs.
- Why are my gowns the wrong size?
At ImageFIRST, we try to prevent this. Your Customer Advocate will be sure to deliver a variety of sizes based on averages and your patients’ individual needs.